Q & A

What does it cost to work with this agency?

We are paid by the cruise line or travel provider.  We do not charge a fee to book with us; we only ask that if you utilize our services for questions or research, that you book with us.  If we do not book/reserve  your trip, we do NOT receive any compensation.  I think you would agree that no one can work for free.

What are the change & cancellation penalties?

Our agency does charge a $50 per person cancellation penalty for any reservation that is cancelled for any reason or circumstance.  This charge is non-refundable and non-transferable.  Our penalty is in addition to any penalties assessed by the cruise line or travel supplier.

This nominal fee does not begin to covers our full compensation; just covers a little of time and resources for the work we have already done.  As stated above; when we cancel a reservation, we cancel our compensation as well; we cannot work for free.

We will make a reasonable minor changes at no charge, but multiple or complicated changes are subject to a fee of $25 per request.

Please note that any refunds due to you are returned by the cruise line or travel supplier to the card from whence they came (no exceptions). Refunds can take as long as 90 days or more; this is out of our control.

Does this agency have a public location that I can walk into?

We are affiliated with Cruises & Tours Unlimited located in Jacksonville, FL.  Our entity is home based in Villa Rica, GA.  With our home based office we have significantly reduced our overhead and are able to pass those savings to our clients.  Our affiliation give us the resources, purchasing power, & discounts of the mega agency.

How long has this agency been in business?

HJR Travel & Cruises began in 1995 in Pasadena, CA; moved to Georgia in 2007 and has remained open throughout the pandemic with limited services.

We celebrated 25 years in July of this year!

What form of payment does this agency accept?

Our agency can accept most major credit cards.  We also accept bank debit cards and some prepaid debit/gift cards.  We are NOT able to accept or process cash or personal checks.  This policy is for your safety as well as ours.