Q & A


Do I pay HJR Travel?

Absolutely NOT! We currently have no booking fees.

We only ask that if you utilize our services for quesions, quotes, or research that you allow us to book and confirm your reservation as that is how we are compensated by the cruise line or tour suppliers (no booking, no compensation).  I think you would agree that no one can work for free.

Do I pay any change or cancellation fees?

HJR Travel & Cruises charges a mere $50 per person cancellation fee per person on cruise and tour package reservations.  Our fee is in addition to any penalties/fees assessed by the cruise line or travel supplier.

This nominal fee offers small compensation for the work that we have already done on your behalf.  Remember that when a reservation is cancelled; our compensation is cancelled as well (once again, we cannot work for free). 

We will make reasonable minor changes at no charge, but multiple or complicated changes are subject to a fee of $25 per request.

Please note that any refunds due to you are returned by the cruise line or travel supplier to the card from whence they came (no exceptions). Refunds can take as long as 90 days or more; this is out of our control.

Does this agency have a public location that I can walk into?

We are affiliated with Cruises & Tours Unlimited located in Jacksonville, FL.  Our entity is home based in Villa Rica, GA.  Without the expenses of office overhead our costs are significantly reduced, and our savings are passed on to our clients.

How long has this agency been in business?

HJR Travel & Cruises began in 1995 in Pasadena, CA; moved to Georgia in 2007 and has remained open throughout the pandemic with limited services.

Serving satisfied clients for more than 25 years.

What form of payment does this agency accept?

Our agency can accept most major credit cards.  We also accept bank debit cards and some prepaid debit/gift cards.  We are NOT able to accept or process cash or personal checks.  This policy is for your safety as well as ours.

Please keep in mind that if using a debit or gift card, any refunds due to you will go back to that same debit or gift card (do not lose or destroy any gift card used).  If you change banks or get a new debit card; you will need to work with your bank to get the funds transferred to your new card.